Privacy Policy – Orak Living

At Orak Living, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.orakliving.com (“Website”, “Site”, “we”, “our”, or “us”).

By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with our website, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Shipping & billing address

This information is collected when you:

  • Place an order
  • Create an account
  • Subscribe to emails
  • Contact customer support

Order & Transaction Information

We do not store payment card details.
Payments are securely processed through third-party payment gateways. We may receive:

  • Payment method used
  • Transaction status
  • Bank or payment provider information

This helps us process orders and improve customer experience.

Automatic Information

When you visit our website, certain data is collected automatically:

  • IP address
  • Device and browser information
  • Location (approximate)
  • Pages visited
  • Website activity and interactions

This helps us improve website performance and user experience.

Communication Data

We may store:

  • Email conversations
  • WhatsApp messages
  • Customer support interactions

This information is used for:

  • Order assistance
  • Quality improvement
  • Fraud prevention and security.

Social Media Data

If you tag or interact with Orak Living on social platforms, we may:

  • Re-share reviews or posts
  • Use engagement data to understand customer preferences.

2. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates and tracking details
  • Improve website functionality
  • Personalize your shopping experience
  • Prevent fraud and ensure security
  • Send promotional offers (only if subscribed)
    You may opt out of marketing communications anytime.

3. Cookies & Tracking Technologies

Orak Living uses cookies to:

  • Improve website speed and performance
  • Understand visitor behavior
  • Provide personalized recommendations
  • Run advertising campaigns through platforms like Google and Meta (Facebook).

You can disable cookies through your browser settings if preferred.

4. Sharing of Information

We do not sell or trade your personal data.

Your information may be shared only with trusted service providers such as:

  • Shipping and courier partners
  • Payment gateways
  • Marketing and analytics platforms (Google Ads, Meta Ads)

These partners use information only to provide services on our behalf.

5. Data Security

We take reasonable precautions to protect your personal data using secure systems and industry-standard practices.

However, no internet transmission is completely secure, and users share information at their own risk.

6. Customer Notifications & Marketing

You may receive emails or messages related to:

  • Order confirmations
  • Shipping updates
  • Promotions or offers (if subscribed)

You can unsubscribe anytime by:

7. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party sites.

8. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders
  • Maintain records
  • Comply with legal obligations
  • Improve services.

9. Your Rights

You may request to:

  • Access your personal data
  • Update incorrect information
  • Opt out of marketing communication

To make a request, contact us using the details below.

10. Changes to This Policy

Orak Living reserves the right to update or modify this Privacy Policy at any time. Changes become effective once posted on this page.

Your continued use of the website indicates acceptance of updated policies.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:
📧 Email: info@orakliving.com
📱 WhatsApp: +91 9711286944