At Orak Living, every product is carefully designed and packed with love to bring joy to your space. We aim to provide a smooth shopping experience while maintaining fairness and quality standards.

Please read our Cancellation & Exchange Policy below.

Order Cancellation

Orders can be cancelled only before they are processed or shipped.

• Cancellation requests must be made within 12 hours of placing the order.
  
• Once an order has been dispatched, cancellation will not be possible.
  

To request cancellation, please contact us immediately:
📧 orders@orakliving.com
📱 WhatsApp: +91 9711286944
If the cancellation is approved, the order will be stopped before shipment.

Exchange Policy

We accept exchanges only in the following cases:
✅ Damaged product received
✅ Defective product received
✅ Incorrect product delivered

You must inform us within 24 hours of delivery.

Please share:

• Order number
  
• Clear images/videos showing the issue
  Send details via:
  📧 orders@orakliving.com
  📱 WhatsApp: +91 9711286944

Exchange Process

• Once the issue is verified, we will arrange a replacement of the same product.
  
• If the product is unavailable, we will offer:
  A similar product, or
  An alternate item of equal value (with mutual agreement).
  👉 You do not need to return the damaged product unless requested.

Conditions for Exchange

To be eligible:

• Item must be unused and unwashed
  
• Original packaging must be intact
  
• Request must be raised within the allowed timeframe
  

Non-Exchangeable Items

The following items are not eligible for exchange:

• Sale or discounted products
  
• Customized or personalized items
  
• Seasonal or festive collections
  
• Products with minor color or print variations (due to handcrafted nature)
  

Refund Policy

Orak Living does not offer refunds.
We provide replacement or exchange only for damaged, defective, or incorrect items received.

Need Help?

We’re always happy to assist you.
📧 info@orakliving.com
📱 WhatsApp: +91 9711286944
📷 Instagram: @orak.living