Welcome to Orak Living. These Terms of Service (“Terms”) govern your use of our website www.orakliving.com and all related services provided by Orak Living.

By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use this website.

1. General Conditions

• By using this website, you confirm that you are at least the age of majority in your state or region.
  
• You agree not to use our products or services for any unlawful or unauthorized purpose.
  
• Any breach of these Terms may result in termination of your access to our services.
  

2. Products & Services

• All products listed on our website are subject to availability.
  
• We reserve the right to modify, discontinue, or update any product or service without prior notice.
  
• Product images are for representation purposes. Minor variations in color or print may occur due to handcrafted processes.
  

3. Pricing & Payments

• All prices are listed in Indian Rupees (₹) unless stated otherwise.
  
• Prices may change without prior notice.
  
• Payments are securely processed through third-party payment gateways.
  
• Orak Living does not store card details or payment credentials.
  

4. Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order if:

• Incorrect pricing or product information is displayed
  
• Fraudulent or suspicious activity is detected
  
• Product availability issues arise
  

Customers may request cancellation only before the order is shipped.

5. Shipping & Delivery

Shipping timelines and delivery conditions are governed by our Shipping Policy.
Delivery delays caused by courier partners, weather conditions, strikes, or government restrictions are beyond our control.

6. Returns, Exchanges & Refunds

Returns and exchanges are accepted only for:

• Damaged products
  
• Defective products
  
• Incorrect items received
  Refunds are not applicable. Replacement policies are detailed in our Cancellation & Exchange Policy.

7. Privacy & Data Usage

Your use of the website is also governed by our Privacy Policy.

We collect customer information only to:

• Process orders
  
• Improve services
  
• Provide customer support
  
• Deliver marketing communications (with consent)
  

We do not sell customer data to third parties.

8. Third-Party Services & Links

Our website may contain links to external websites or services.

Orak Living is not responsible for the content, privacy practices, or reliability of third-party websites.

9. Website Availability

We reserve the right to:

• Suspend or discontinue the website
  
• Modify content, services, or features
  
• Restrict access to user accounts if required
  

These changes may occur without prior notice.

10. Intellectual Property

All content on this website, including:

• Designs
  
• Images
  
• Logos
  
• Text
  
• Graphics
  

is the property of Orak Living and may not be copied, reproduced, or used without permission.

11. User Responsibilities

You agree:

• To provide accurate information when placing orders
  
• Not to misuse the website
  
• Not to attempt unauthorized access to systems or data.
  

12. Compliance with Laws

You agree to comply with all applicable laws and regulations in India while using this website.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes become effective immediately upon posting on this page.
Continued use of the website indicates acceptance of updated Terms.

14. Contact Information

For questions regarding these Terms, please contact us:
📧 Email: info@orakliving.com
📱 WhatsApp: +91 9711286944